Question 1

How do I create a 388gam account?

Accepted Answer

Go to the Register page and fill in your full name, Pakistan mobile number, date of birth, and a password. An OTP is sent to your mobile number to verify it — enter that code to complete registration. The whole process takes under two minutes. After that, you can deposit and start playing immediately.

Question 2

What is the minimum age to register?

Accepted Answer

You must be 18 years of age or older to register and play on 388gam. This is a firm requirement. Age may be verified at any point — including before your first withdrawal. Accounts confirmed to belong to persons under 18 are closed immediately with no exceptions.

Question 3

Can I have more than one 388gam account?

Accepted Answer

No. Each person is permitted one account only. Creating multiple accounts — whether under your own name or with different details — breaches the Terms and Conditions and results in all associated accounts being closed. If you've lost access to your existing account, contact support rather than creating a new one.

Question 4

How do I reset my password?

Accepted Answer

Use the "Forgot password?" link on the Login page. Enter your registered mobile number and an OTP will be sent to verify your identity. After entering the code, you can set a new password. If you no longer have access to your registered mobile number, contact support at support@388gam.pro for manual recovery.

Question 5

My account has been locked. What should I do?

Accepted Answer

Accounts are temporarily locked after several consecutive failed login attempts as a security precaution. Wait five to ten minutes and try again. If the lock persists, or if there's a different kind of access restriction, contact support — the team can review the account status and guide you through restoring access.

Question 6

Which payment methods are supported for deposits?

Accepted Answer

388gam supports JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and mobile wallets. All transactions are in PKR — no currency conversion required. JazzCash and Easypaisa deposits reflect instantly in most cases. Bank transfers and Raast may take a few hours on business days for larger amounts.

Question 7

My deposit hasn't shown up in my account. What now?

Accepted Answer

First, check that the payment actually went through on the sending side — confirm in your JazzCash or Easypaisa app that the transaction was successful and has a reference number. If the payment completed on your end but hasn't appeared in your 388gam balance after 30 minutes, contact support with the payment reference, amount, and time of transaction. Support can trace it and credit the balance manually if needed.

Question 8

Are there any fees on deposits?

Accepted Answer

388gam does not charge a fee on deposits. Any charges that appear are those applied by your payment provider — JazzCash, Easypaisa, your bank, or card issuer. These are external and 388gam has no control over them. The amount credited to your balance is the amount received by the platform.

Question 9

What is the minimum deposit amount?

Accepted Answer

Minimum deposit amounts vary by payment method and can change. The current figure for each method is always displayed on the Deposit page at the time of the transaction — that is the operative number. Check there rather than relying on any figure mentioned elsewhere.

Question 10

How long do withdrawals take?

Accepted Answer

Withdrawal processing times vary by method. JazzCash and Easypaisa withdrawals are typically completed within a few hours once processed. Bank transfers may take one to two business days. The total time includes platform processing and the payment provider's own transfer time. Pending identity verification can delay a first withdrawal — completing verification in advance speeds things up.

Question 11

Why is my withdrawal pending for longer than expected?

Accepted Answer

The most common reasons for a delayed withdrawal are: pending identity verification on the account, an active bonus with incomplete wagering requirements, or a mismatch between the payment details on your account and the withdrawal destination. If none of these apply and the withdrawal has been pending significantly longer than the standard window, contact support with the withdrawal reference number for an update.

Question 12

Do I need to verify my identity before withdrawing?

Accepted Answer

Identity verification is typically required before your first withdrawal or when withdrawing above certain threshold amounts. The verification process involves confirming your name, date of birth, and a government-issued ID such as CNIC. Completing this as soon as your account is set up avoids delays when you want to withdraw.

Question 13

Can I bet on PSL and T20 cricket live during a match?

Accepted Answer

Yes. Live in-play betting is available on PSL, T20 internationals, bilateral series, and major ICC events. Odds update in real time during the match. Available markets during live play include match winner, next wicket, runs in an over, and several others depending on the fixture. Access Betting from the navigation and select an ongoing match to see the live markets.

Question 14

What happens to my bet if a match is abandoned or rained off?

Accepted Answer

If a match is abandoned, cancelled, or declared void before reaching the required number of overs for a result, bets are typically voided and stakes are returned to your account balance. Specific rules depend on the market — the settlement rules for each market are available in the Betting section. Bets on completed markets within a partially completed match may still stand, depending on the specific situation.

Question 15

How long does it take for a settled bet to show in my balance?

Accepted Answer

Winning bets are settled and credited to your balance within a few minutes of the market settling after the event concludes. For live bets, settlement happens quickly after the specific market outcome is confirmed. If a result is delayed by official score verification or dispute resolution, settlement may take longer. Check your bet history in your account for the current status.

Question 16

Does 388gam cover football and esports as well as cricket?

Accepted Answer

Yes. The sports betting section covers cricket as the primary sport for Pakistan players, but also includes football — European leagues, international competitions, and major tournaments — as well as esports titles including CS2, Valorant, and others. The full list of available sports and upcoming fixtures is in the Betting section.

Question 17

What is RTP and where can I find it for each game?

Accepted Answer

RTP stands for Return to Player — it is the theoretical percentage of all wagered money that a game returns to players over time. A slot with 96% RTP returns PKR 96 for every PKR 100 wagered over a very large number of spins. RTP applies over millions of rounds and does not predict any individual session. The RTP for each game on 388gam is displayed on the game's information page before you start playing.

Question 18

Are the live casino tables available around the clock?

Accepted Answer

Yes. Live dealer tables — including baccarat, roulette, and blackjack — run 24 hours a day, seven days a week. There is no scheduled downtime for the main live casino tables. Some specialised tables may have specific hours, which are shown when you open the game lobby. A seat is always available at standard tables regardless of the time.

Question 19

How do casino bonus wagering requirements work?

Accepted Answer

A wagering requirement (also called a playthrough requirement) tells you how many times you need to wager the bonus amount before it can be withdrawn as real money. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place a total of PKR 20,000 in bets using the bonus balance before withdrawing. The specific requirement for each offer is always displayed in the bonus terms before you activate it.

Question 20

Where do I download the 388gam app?

Accepted Answer

The 388gam app is available for Android and can be downloaded from the Download page on this website. It is not distributed through the Google Play Store — this is standard for gaming apps in Pakistan. You will need to allow "install from unknown sources" in your Android device settings before installing. The process takes a couple of minutes and instructions are on the Download page.

Question 21

Is the app account the same as my website account?

Accepted Answer

Yes. The app and the website use the same account. Log in on the app with the same mobile number and password you use on the website. Your balance, bet history, bonuses, and settings are all synced in real time. There is no separate registration for the app.

Question 22

The app isn't installing on my phone. What should I check?

Accepted Answer

The most common reason is that "Install from unknown sources" has not been enabled. Go to your phone's Settings, then Security or Privacy (the exact path varies by Android version), and enable unknown sources or allow installation from browsers. Then try opening the downloaded APK file again. If the file downloaded incorrectly, delete it and re-download from the Download page. Contact support if the issue continues.

Question 23

How do I set a deposit limit on my account?

Accepted Answer

Log in and go to Settings, then Responsible Gaming. From there you can set a daily, weekly, or monthly deposit limit in PKR. A reduction to your limit takes effect immediately. Increasing a limit has a mandatory waiting period before it applies — this is intentional to prevent impulsive increases during a session. See the full Responsible Gaming page for details on all available tools.

Question 24

How do I self-exclude from 388gam?

Accepted Answer

Self-exclusion can be activated in Settings → Responsible Gaming after logging in. It is immediate and cannot be reversed during the exclusion period, even on request. If gaming has become a problem and you want to stop, self-exclusion is the right tool to use. You can also email support@388gam.pro and ask support to activate it on your behalf.

Question 25

What is a cooling-off period and how is it different from self-exclusion?

Accepted Answer

A cooling-off period is a temporary account suspension — from one day up to six weeks. Your account reopens automatically when the period ends. Self-exclusion is permanent or indefinite and requires a deliberate step to reopen once the exclusion period has elapsed. Cooling-off is useful when you want a short break. Self-exclusion is for when gaming has become a genuine problem and you need a longer, firmer break.

388gam FAQ

Every Area of Your Account

Account & Registration

Deposits in PKR

Withdrawals

Cricket & Sports Betting

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Responsible Gaming

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