These terms govern your use of the 388gam platform — including the website, Android app, casino games, sports betting, deposits, withdrawals, and bonuses. Please read them carefully before creating an account or placing any bet.
Six areas every 388gam user should understand before they start playing.
You must be at least 18 years old to register and use 388gam. One account per person. Providing false information at registration is a violation of these terms and may result in account suspension.
All bonuses carry wagering requirements that must be met before withdrawal. Wagering requirements, eligible games, and validity periods are specified in each promotion's individual terms at the time of offer.
All transactions on 388gam are in PKR. Withdrawals are processed to the same payment method used for the deposit. Processing times vary by method — instant for JazzCash and Easypaisa, same-day for bank transfer.
All casino and slot games use certified RNG software. Results are statistically independent and cannot be manipulated by the platform or the player. RTP figures are published per title and verified by game providers.
You are responsible for keeping your login credentials secure. 388gam will never ask for your password or wallet PIN. Notify support immediately if you suspect unauthorised access to your account.
Deposit limits, session reminders, and self-exclusion tools are available in your account settings at any time. 388gam is for adults aged 18 and above only. Gaming should be entertainment — never a financial solution.
By accessing, registering on, or using the 388gam website or Android application, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use the 388gam platform.
These Terms and Conditions apply to all services offered by 388gam including sports betting, casino games, live casino, slots, deposits, withdrawals, bonuses, and any other features accessible through the platform. They should be read alongside the Privacy Policy and the Responsible Gaming guidelines, both of which form part of the overall agreement between you and 388gam.
Important: Using 388gam — even without completing registration — constitutes acceptance of these terms. If you are under 18 years of age, you must not access or use the platform under any circumstances.
To access most features of 388gam, you are required to create a personal account. When registering, you agree to provide accurate, current, and complete information including your full legal name, date of birth, mobile number, and any other details requested at the time of registration.
Each individual is permitted to hold only one 388gam account. Creating multiple accounts — whether under the same or different details — is strictly prohibited. If duplicate accounts are identified, 388gam reserves the right to close all associated accounts and forfeit any balances or pending bonuses.
388gam may request identity verification at any point during your use of the platform, including before processing your first withdrawal. Failure to provide requested verification documents within a reasonable timeframe may result in the temporary suspension of withdrawal functionality.
You must be at least 18 years of age to register and use 388gam. By creating an account, you confirm that you are 18 or older. 388gam takes this age restriction seriously — any account found to belong to a person under 18 will be immediately closed and any balance held may be forfeited.
The platform is intended for personal, non-commercial entertainment use only. Using 388gam for professional matched betting services, automated betting systems, or any commercial purpose without prior written authorisation from 388gam is not permitted.
If you are aware of a minor using this platform, contact support immediately at [email protected]. 388gam cooperates fully with any investigation involving underage access and will not reinstate accounts confirmed to belong to persons under 18.
You are solely responsible for maintaining the security and confidentiality of your 388gam login credentials, including your password. 388gam will never contact you to ask for your password, wallet PIN, or bank credentials. Any communication claiming to be from 388gam that requests this information should be treated as fraudulent.
If 388gam detects unusual activity on your account — including logins from unrecognised devices or unusual transaction patterns — it may temporarily restrict the account pending verification. This is done as a protective measure and is not a punitive action.
All deposits on 388gam are processed in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, bank transfer, and debit/prepaid cards issued by Pakistani banks. Third-party deposits — where the payment source is not the account holder — are not permitted.
Each payment method has defined minimum and maximum deposit limits, which are displayed on the deposit screen at the time of transaction. These limits may be updated from time to time and the current figures on the deposit screen are always the operative ones.
JazzCash, Easypaisa, and Raast deposits typically reflect in your 388gam account balance within seconds. Bank transfers may take a few hours on a business day. If a deposit does not appear within a reasonable time, contact support with the wallet transaction reference number.
Withdrawal requests are processed in PKR to the payment method used for the most recent deposit. 388gam processes withdrawal requests promptly — JazzCash and Easypaisa withdrawals submitted during operational hours are typically completed the same day. Bank transfer withdrawals follow standard clearing timelines.
Withdrawal requests may be declined if verification requirements have not been met, if the account is under review, or if the withdrawal conflicts with active bonus terms. In all such cases, the support team will communicate the specific reason and the steps required to resolve it.
388gam offers deposit bonuses, free bet promotions, and other offers to eligible users. Each promotion is governed by its own specific terms, which are presented on the offer page at the time it is active. These general terms apply to all promotions unless the specific promotion terms state otherwise.
Bonuses are not withdrawable as cash directly. Bonus funds must be wagered a specified number of times across qualifying games or bet types before they can be converted to withdrawable balance. The wagering multiplier and eligible games are specified in each promotion's terms.
Attempting to abuse bonus offers — including placing bets across multiple outcomes to guarantee a low-risk wager on wagering requirements, using automated systems to trigger bonuses, or creating multiple accounts to claim the same bonus — is prohibited and will result in bonus forfeiture and possible account suspension.
All sports bets placed on 388gam are subject to the platform's general betting rules as well as any sport-specific rules applicable to the market type selected. It is your responsibility to understand the terms of a market before placing a bet.
Bets are settled based on the official result of the relevant fixture as published by the recognised governing body — for cricket this means ICC results; for the Pakistan Super League, the PSL official results. If a match is abandoned, postponed, or declared void, bets are settled according to the applicable sport rule set displayed at the time of placing the bet.
388gam reserves the right to void bets placed at odds that were published due to a technical error, a data feed error, or a pricing error that was materially different from the expected market price. In such cases, the staked amount is returned to the account balance. Winnings derived from clearly erroneous odds are not payable.
All casino and slot games available on 388gam are supplied by third-party game providers. Each game uses certified Random Number Generator (RNG) technology, which ensures that every result is statistically independent and cannot be influenced by the player, the platform, or any previous outcome.
The Return to Player (RTP) percentage for each game is the theoretical long-term average payout over millions of rounds. It is not a guarantee of results in a single session. RTP figures are certified by the game provider and displayed in the game information panel before you start playing.
If a game disconnects mid-round due to internet connectivity issues, the round result is determined and recorded by the game server. When you reconnect, the result of the interrupted round will be displayed and your balance adjusted accordingly. 388gam is not liable for losses caused by connection problems on your end.
The following conduct is strictly prohibited on the 388gam platform. Engaging in any of the following may result in immediate account suspension, forfeiture of balance, and — in serious cases — reporting to relevant authorities.
388gam is committed to providing gaming tools that support responsible play. The platform recognises that for a small number of users, gaming can become problematic. The following tools are built into every account and can be accessed from settings at any time.
Gaming should always be treated as entertainment with a defined budget, not as a means of generating income or resolving financial difficulties. 388gam is strictly for adults aged 18 and above. If you feel your gaming is becoming a concern, use the tools in your account settings or contact support to request an exclusion.
Full responsible gaming guidance — including detailed explanations of each tool and additional self-help resources — is available on the Responsible Gaming page.
388gam reserves the right to suspend or permanently close any account at its discretion, including — but not limited to — the following circumstances:
Where an account is suspended pending investigation and the investigation results in no finding against the user, any legitimate balance will be returned to the verified payment method on file. Where suspension is due to a breach of these terms, any balance may be forfeited in full or in part depending on the nature and severity of the breach.
388gam collects and processes personal data for the purposes of account management, identity verification, payment processing, and platform security. Your personal information is not sold to third parties and is not used for purposes outside of platform operation.
Payment processing is handled through the infrastructure of the respective payment providers (JazzCash, Easypaisa, Raast, card gateways). 388gam does not store card numbers, wallet PINs, or bank passwords. Full details of how your data is collected, stored, and used are set out in the Privacy Policy.
388gam provides the platform on an "as available" basis. While every reasonable effort is made to maintain continuous and reliable service, 388gam does not warrant that the platform will be free from interruptions, errors, or technical failures at all times.
To the maximum extent permitted, 388gam is not liable for: losses arising from technical failures, connectivity problems, or third-party service outages; losses resulting from your failure to maintain account security; or any indirect, consequential, or special losses arising from use of the platform.
Losses from sports bets or casino games are an inherent part of gaming and are not recoverable. The platform operates with certified fair game technology, and the statistical nature of gaming means that outcomes cannot be guaranteed in any direction.
388gam reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, registered users will be notified via the platform or by the contact method provided at registration. Continued use of the platform following the effective date of any amendment constitutes acceptance of the updated terms.
It is your responsibility to review these terms periodically. The date at the top of this page indicates the most recent revision. If you disagree with an amendment, you should stop using the platform and may request account closure by contacting support.
If you have any questions about these Terms and Conditions, or if you need to raise a dispute, make a formal complaint, or request account closure, you can reach the 388gam support team at any time. The support team is available 24 hours a day, seven days a week.
Contact support via: [email protected]
For responsible gaming requests — including deposit limit changes, cooling-off, or self-exclusion — you can also access these tools directly in your account settings without needing to contact support.
Related pages: Privacy Policy · Responsible Gaming · FAQ
Creating a 388gam account means you've read and accepted these terms. Register in minutes and fund your account in PKR via JazzCash, Easypaisa, or Raast.
18+ only · One account per person · Play responsibly