This Privacy Policy explains what personal information 388gam collects from users in Pakistan, how it is used, how it is protected, and what rights you have over your own data. Please read it alongside the Terms and Conditions.
The key things every 388gam user should understand about how we handle your personal information.
Personal information is stored on secured servers with access controls. We use encryption for data in transit and do not store payment credentials like wallet PINs or full card numbers on our platform.
388gam does not sell, rent, or trade your personal information to any third party. Data shared with service providers is limited to what is necessary to operate the platform and is governed by strict agreements.
When you deposit via JazzCash, Easypaisa, Raast, or card, the actual payment processing happens through those providers' own secure infrastructure. 388gam receives only a transaction confirmation — not your wallet credentials.
We collect personal data only to the extent required to operate your account, verify your identity, process payments, and comply with security requirements. No unnecessary data collection happens in the background.
You can request access to, correction of, or deletion of your personal data at any time by contacting support. Account closure requests are processed promptly, and data retention follows standard periods after closure.
388gam uses cookies to maintain your session, remember preferences, and gather basic analytics on platform usage. No third-party advertising cookies are placed without your knowledge.
This Privacy Policy applies to all individuals who access or use the 388gam website at 388gam.pro or the 388gam Android application. Whether you are a registered account holder, a visitor browsing without an account, or someone who has previously held an account that is now closed, this policy governs how your personal data is handled.
By using the 388gam platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read together with the Terms and Conditions and the Responsible Gaming guidelines, all of which form part of your agreement with 388gam.
Note: 388gam operates as an online gaming and sports betting platform for adult users in Pakistan. All data processing described in this policy relates to the operation of that platform and the services it provides.
388gam collects personal information that is necessary to create and manage your account, process deposits and withdrawals, verify your identity, and deliver the platform's features. We do not collect information beyond what is required for these operational purposes.
Most of the data 388gam holds about you comes directly from you — either through the registration process, through your use of the platform's features, or through communications with the support team.
When you register an account, deposit funds, place bets, play casino games, or contact customer support, data is collected directly from the information you provide or the actions you take on the platform.
The platform automatically records technical data such as IP address, device information, and session timestamps whenever you access the site or app. This happens as a standard function of operating a web-based platform and is used primarily for security and fraud prevention purposes.
When you make a deposit or withdrawal, the payment provider (JazzCash, Easypaisa, Raast, your bank, or card network) communicates a transaction confirmation to 388gam. This confirmation contains the transaction reference, amount, and status — it does not include your wallet PIN, full card number, or bank account password.
Personal data collected by 388gam is used for specific, defined purposes related to operating the platform. The table below summarises the main uses.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Name, mobile number, date of birth, password | Contract performance |
| Age and identity verification | Date of birth, CNIC/passport copy | Legal obligation |
| Processing deposits and withdrawals | Transaction data, payment method reference | Contract performance |
| Fraud and security monitoring | IP address, login history, transaction patterns | Legitimate interest |
| Customer support | Account details, communication history | Contract performance |
| Platform analytics and improvement | Anonymised usage and session data | Legitimate interest |
| Responsible gaming monitoring | Deposit amounts, play duration, session frequency | Legal obligation / user welfare |
388gam does not use your personal data for marketing communications without your explicit opt-in. If you have opted in to promotional communications and wish to stop receiving them, contact the support team or update your notification preferences in account settings.
Payment security is one of the areas we take most seriously. The way payment processing works on 388gam is designed to minimise the amount of sensitive financial data that flows through our own systems.
When you deposit using JazzCash or Easypaisa, the transaction is initiated and completed within the respective wallet provider's own infrastructure. 388gam receives only a real-time notification confirming the transaction status, reference number, and amount. Your JazzCash PIN or Easypaisa PIN is never entered into the 388gam platform and is never accessible to us.
For card-based deposits, payment details are entered into a third-party Payment Card Industry (PCI) compliant gateway. 388gam does not store, process, or transmit full card numbers. The gateway returns a tokenised reference that 388gam uses only to match the transaction to your account.
For Raast and bank transfers, 388gam's bank details are shared with you for the purpose of sending the payment — your banking credentials are entered into your own bank's interface and are at no point visible to or accessible by 388gam.
388gam will never contact you by phone, SMS, or message to ask for your JazzCash PIN, Easypaisa PIN, bank password, or card CVV. Any communication claiming to be from 388gam and requesting these details is fraudulent — do not respond to it and report it to our support team immediately.
388gam does not sell, rent, or trade your personal data to third parties. Data is shared externally only in the following specific circumstances, and only to the extent necessary for each purpose.
Transactional data is shared with JazzCash, Easypaisa, Raast, and card payment gateways as required to process deposits and withdrawals. Each provider operates under its own privacy and security policies.
When you play a casino or slot game, your game session data is processed by the game provider's RNG and server infrastructure. This is limited to the session data required to run the game — your personal account details are not passed to game providers.
388gam uses third-party infrastructure services (hosting, content delivery, analytics) that may process technical data as part of their service. These providers are contractually required to process data only as instructed by 388gam and not for their own purposes.
In situations where 388gam is legally required to disclose information — such as in response to a valid legal order or to investigate suspected fraud — data may be shared with the relevant authorities. 388gam will disclose only what is legally required and will not proactively share data beyond that.
Personal data is stored on secured servers. Data related to active accounts is retained for as long as the account is open and for a period after closure as required by standard financial record-keeping practices.
Transaction records — deposits, withdrawals, and betting history — are retained for the period required by applicable record-keeping standards. This is a standard practice for financial services and is not specific to 388gam.
If you request account closure, your account is deactivated and personal data is retained only for the minimum period required before deletion. Identity verification documents are deleted once their verification purpose is completed, unless retention is required for compliance reasons.
Technical data such as IP logs and session records are retained for shorter periods — typically used for fraud investigation purposes and then deleted on a rolling basis.
388gam uses cookies — small data files stored on your device — to support the operation of the platform. Cookies are used for the following purposes on the 388gam website and app.
These are temporary cookies that keep you logged in during an active session. They expire when you close your browser or log out and do not persist on your device long-term. Session cookies are necessary for the platform to function — without them, you would need to log in again with every page change.
These remember settings you have configured, such as notification preferences or display settings, so you don't have to set them again each time you visit. They are stored for a short period and can be cleared through your browser settings.
388gam uses basic analytics to understand how the platform is being used — for example, which sections of the site are most visited, what devices are most commonly used, and where technical errors occur. This data is anonymised and aggregated — it does not identify individual users.
You can manage cookies through your browser settings. Disabling cookies may affect your ability to stay logged in or use certain platform features that rely on session data.
As a user of 388gam, you have rights over the personal data we hold about you. These rights can be exercised by contacting the support team at [email protected].
You can request a copy of the personal data 388gam holds about your account. This includes account details, transaction history, and communication records.
If any information held about your account is inaccurate, you can request a correction. Contact support with the specific detail you need updated.
You can request deletion of your personal data. This typically involves closing your account. Certain transaction records may be retained for the minimum legal retention period before deletion.
You can request that processing of your data be restricted in certain circumstances — for example, if you contest the accuracy of data held and are awaiting correction.
You can request your personal account and transaction data in a structured, readable format. This allows you to keep records of your own activity on the platform.
You can object to data processing based on legitimate interest — for example, receiving platform-related analytical communications. Marketing opt-out can be managed in account settings.
Requests will be reviewed and responded to within a reasonable timeframe. Identity verification may be required before fulfilling a data access or deletion request, to ensure data is not disclosed to the wrong person.
388gam is strictly for adults aged 18 and above. We do not knowingly collect personal data from persons under 18. If an account is found to belong to a minor, it will be immediately closed, any balance will be handled in accordance with our terms, and all associated personal data will be deleted.
If you believe a person under 18 has registered an account on 388gam, contact support immediately at [email protected]. We treat all reports of underage access as high priority and investigate them promptly.
Parents and guardians: If you share a device with younger family members, please ensure that your 388gam account is logged out when not in use, and that your login credentials are not accessible to minors.
388gam takes the security of personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure.
While 388gam takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. In the event of a data security incident that affects your personal data, 388gam will notify affected users promptly and take all reasonable steps to contain and investigate the issue.
388gam reserves the right to update this Privacy Policy at any time. When meaningful changes are made, registered users will be notified through the platform or via the contact details provided at registration. The date shown at the top of this page reflects the most recent update.
Continued use of the 388gam platform after a privacy policy update constitutes your acceptance of the revised policy. If you do not agree with a material change, you should stop using the platform and may request account closure by contacting support.
We encourage you to review this page periodically, particularly if you make significant use of the deposit, withdrawal, or identity verification features.
If you have questions about this Privacy Policy, want to exercise a data right, or need to report a privacy concern, the 388gam support team is available 24 hours a day, seven days a week.
Contact: [email protected]
For responsible gaming requests — including account self-exclusion, deposit limits, or cooling-off periods — these tools are accessible directly in your account settings. You can also find full guidance on the Responsible Gaming page.
Related pages: Terms and Conditions · Responsible Gaming · About Us · FAQ
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